About Us FAQ

Frequently Asked Questions

What is Corporate Chaplains of America?

Corporate Chaplains of America (CCA) is an organization that places chaplains in companies. Through CCA, companies can offer a Chaplain Assistance Program (CAP) as an employee benefit, outsourcing stress management and employee care to a business that cares for businesses.

How will the program be introduced
to my employees?

Before a CCA chaplain starts work with a client, an orientation meeting is held to explain the ground rules, including chaplain confidentiality. This meeting is similar in tone and function to other benefits orientation meetings, with a time for questions and answers. At the end of the orientation employees receive a business card with the chaplain’s toll-free telephone number.

How do I deal with employees who may
not want a chaplain?

At the orientation the employees learn that they, not the chaplain, make all decisions about interaction. In practice, all employees eventually come to enjoy a good relationship with the chaplain simply because the chaplain is there for no other reason than to care.

How will the chaplain care for my employees?

Every week the chaplain will make a brief personal contact with every employee in your company. While providing an uplifting moment of encouragement, the chaplain will build care relationships with the employees. The employee can call his chaplain any time to help with personal crisis management. The result is that the 70% of employees who have no crisis support network in place will experience caring support as an extension of the company.

What types of cases are chaplains
typically involved in?

Chaplains are certified to enter jail facilities, emergency rooms, and accident scenes. Chaplains will assist your employees in hospital care, family and marriage care, substance abuse, stress management, and interpersonal conflicts. Your chaplain can also perform wedding ceremonies and funeral services.

Does the chaplain provide long-term
counseling services?

While many chaplains hold degrees and licenses in counseling, your chaplain will not provide counseling services. We provide care for those who are in need of professional counseling by helping to connect them with a suitable counselor, either from the company’s insurance network or from our own referral network.

When is the chaplain available?

The chaplain is available via a voicemail paging system twenty-four hours a day, seven days a week.

How will the chaplain interact with
my management team?

Your managers will find the chaplain to be an effective management tool. Dealing with employees’ personal life issues can consume a skilled manager’s time, and he may not feel he is adequately trained to provide advice in most cases. The chaplain is a valuable, well-trained resource that your managers can call in to help employees deal with delicate personal situations that employees bring to work from home.

What type of special training will
my chaplain have?

Because a thorough understanding of the function of the workplace environment is essential, all CCA chaplains are required to have seven to ten years of business workplace experience. In addition, a well-rounded educational background, including seminary training, is required. CCA also provides a custom training and certification program for all chaplains.

Does CCA require chaplains to be affiliated with any specific church or denomination?

No.

Can a business chaplain effectively care
for employees from varied religious
backgrounds?

Yes. CCA’s chaplains are skilled workplace caregivers who are trained in providing care in a multicultural environment. With literally thousands of employees under chaplaincy care; CCA has never encounted a complaint regarding a spiritual matter.

How is the CAP funded?

A flat fee based on the number of employees means that invoicing is predictable. There are no additional fees based on number of crisis interventions or hours of service.

In a litigation driven culture, is there a legal concern attached to offering a
Chaplain Assistance Program?

No. CCA’s chaplains are familiar with and work within the parameters of the White House Guidelines for Religion in the Federal Workplace (Click Here). Further, during more than 60 years of workplace chaplaincy history, no company offering a Chaplain Assistance Program, nor any chaplain agency, has been the target of litigation concerning chaplain care.

What are the benefits of outsourcing chaplaincy rather than hiring my own chaplain?

There are several benefits to outsourcing chaplain care. First, outsourcing is more cost effective than hiring a full-time staff person. Second, CCA’s training and support network gives your company not one, but dozens of trained, experienced chaplains. Third, CCA has an unblemished record of introducing successful CAP programs in all types of business.

What is the smallest and largest size company CCA is capable of serving?

Companies with as few as ten employees and as many as ten thousand currently use the services of a CCA chaplain.